Contact Us
The following is the primary means of contacting Technical Support for all technical and usability matters for the system. Please be sure that the inquiry is of an operations or technical nature as it relates to the application. Any questions about the business workflow, any comments, or any recommendations must be sent to your designated point of contact for this application. Thank you.

MEDCHART

For questions or issues related to your account settings, registration, or general questions on MEDCHART functionality, please send email to:

Policy related questions and concerns or program change requests can be directed to your Deputy State Surgeon, or to the ARNG Chief of Clinical Operations.

AVS

For problems or issues related to the AVS module, please take a moment to review the AVS Help Manuals:

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

Please provide as much of the following information as is available:

  • The Soldier's first and last name.
  • The last 4 digits of the Soldier's SSN (do not send their full SSN).
  • If it relates to a specific Voucher or Event, please include the Voucher ID or Event ID.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue, screenshots).
  • Please do not include PII and PHI information.

General feedback on AVS may also be sent to the email address provided above.

Reserve Health Readiness Program (RHRP)

RHRP Call Center
Contact for appointment scheduling and voucher related information.

  • 1-800-666-2833 ext.3555
  • Monday -Friday, 0700-2200 CST
  • Saturday, 0700-1500 CST
  • email rhrp@tma.osd.mil

PDHRA Call Center:
Contact for Deployment Health Assessment Program (DHAP) event information.

  • 1-888-734-7299
  • 24 hours, 7 days a week

Policy Assistance
For assistance with policy questions, contact your AVS Manager.

DenClass

For problems or issues related to the DenClass module, please take a moment to review the DenClass Help Manual. Click here for ARNG. Click here for USAR

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

Please provide as much of the following information as is available:

  • The Soldier's first and last name.
  • The last 4 digits of the Soldier's SSN (do not send their full SSN).
  • A concise description of the issue.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue, screenshots).
  • Please do not include PII and PHI information.

General feedback on DenClass may also be sent to the email address provided above.

eCase

For problems or issues related to the eCase module (eCase case management), please take a moment to review the appropriate eCase Help Manual:

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

Please provide as much of the following information as is available:

  • The Soldier's last name.
  • The last 4 digits of the Soldier's SSN (do not send their full SSN).
  • If it relates to a specific eCase, please include the Case ID.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue).
  • Please do not include PII and PHI information.

General feedback on eCase may also be sent to the email address provided above.

eMMPS

For problems or issues related to the eMMPS module, please take a moment to review the appropriate eMMPS Help Manual:

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an e-mail to:

Please have the following information readily available:

  • The Soldier’s Last Name.
  • The Last (4) digits of the Soldier’s SSN (do not send their full SSN).
  • The Case ID and Sub-Module Name if the issue relates to a specific eMMPS case.
  • Detailed description of task that was being attempted and not accomplished.
  • Steps that can be taken to recreate the issue.
  • Any other specific information that will help with the investigation and resolution of the issue (Example: Screenshots of issue).
  • Please do not include PII and PHI information.

General feedback on eMMPS may also be sent to the e-mail address provided above.

HRR

For problems or issues related to the HRR module, please take a moment to review the appropriate HRR Help Manual:

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

Please provide as much of the following information as is available:

  • The Report, Map, or Dashboard you were accessing, or attempting to access.
  • The general nature of the issue: a system error, trying to print, trying to export, etc.
  • The date and time the issue occurred.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue).
  • If possible, include a screenshot of the error message, or the page where the issue is occurring.
  • Please do not include PII and PHI information.

General feedback on HRR may also be sent to the email address provided above.

MATS

NGB POC

For policy issues related to all MATS actions, please contact MAJ April J. Frye at april.j.frye4.mil@mail.mil.

For problems or issues related to the Medical Action Tracking System (MATS) module, please take a moment to review the MATS User Manual by clicking here.

HELP DESK

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

MATS@asmr.com

Please provide as much of the following information as available:

  • The Soldier or Applicant last name.
  • The last 4 digits of the Soldier or Applicant SSN (do not send their full SSN).
  • Any other specific information that will help with investigation and resolution of the issue (Example: List of steps that can be taken to recreate the issue).
  • Do not include PII and PHI information.
Links and Documents

The below links provide best practice guidance for processing actions in MATS.

LNO ROLES MUST TAKE THE REQUIRED TRAINING HERE BEFORE YOU CAN USE MATS

DoD MERB/ROTC Procedures and Regulations General Officer Physical Guidance Regulations Enlistment and Prior Service Physical Guidance Regulations Convalescent Leave IP Guidance Required Documents Checklists

General feedback on MATS may also be sent to the email address provided above.

MRR

For problems or issues related to the MRR module, please take a moment to review the appropriate MRR Help Manual:

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278, or send an email to:

Please provide as much of the following information as is available:

  • The Report, Map, or Dashboard you were accessing, or attempting to access.
  • The general nature of the issue: a system error, trying to print, trying to export, etc.
  • The date and time the issue occurred.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue).
  • If possible, include a screenshot of the error message, or the page where the issue is occurring.
  • Please do not include PII and PHI information.

General feedback on MRR may also be sent to the email address provided above.

OccHealth

For problems or issues related to the OccHealth module, please take a moment to review the OccHealth Help Manual by clicking here.

If this does not solve the issue, please contact the MEDCHART Help Desk at 833.632.4278 or email:

Please provide as much of the following information as is available:

  • The Soldier's last name.
  • The last 4 digits of the Soldier's SSN (do not send their full SSN).
  • If it relates to a specific exam, please include the exam ID.
  • Any other specific information that will help with investigation and resolution of the issue (for example: steps that can be taken to recreate the issue).
  • Please do not include PII and PHI information.

General feedback on OccHealth may also be sent to the email address provided above.

Click here to return
FOUO - For Official Use Only. Use of this system constitutes consent to monitoring for all lawful purposes.
1.6.12.0

Privacy and Security Notice

This site is provided as a public service by the Army Medical Department. This site is intended to be used for viewing and retrieving information only. Unauthorized attempts to change information on this service or tamper with this web site are strictly prohibited and may be punishable under the Computer Fraud Act of 1986 and the National Information Infrastructure Protection Act. All information, including personal information, placed on or sent over this system may be monitored. Statistics and other information about your visit may be recorded. Use of this system constitutes consent to monitoring for these purposes. For site security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Cookie Disclaimer - This Website does not use persistent cookies (persistent tokens that pass information back and forth from the client machine to the server). This site may use session cookies (tokens that remain active only until you close your browser) in order to make the site easier to use. This web site DOES NOT keep a database of information obtained from these cookies. You can choose not to accept these cookies and still use the site, but it may take you longer to fill out the same information repeatedly and clicking on the banners will not take you to the correct link. Refer to the help information in your browser software for instructions on how to disable cookies.

Privacy Act Statement

The Privacy Act Statements are provided on each of the forms associated with MEDCHART.

Privacy Act Warning

Personally Identifiable Information contained in this system is subject to the 5 U.S.C. 552a, as amended, the Privacy Act of 1974 and DoD 5400.11-R, "Department of Defense Privacy Program." Personally Identifiable Information contained in this system may be used only by authorized persons in the conduct of official business. Any individual responsible for unauthorized disclosure or misuse of personal information may be subject to a fine of up to $5000. Executive Order 9397 authorizes solicitation and use of social security numbers (SSN's) as a numerical identifier for federal personnel that are identified in most federal record systems.

HIPAA Warning

Protected Health Information in this system is subject to Public Law 104-191, the Health Insurance Portability and Accountability Act of 1996 and the Final Privacy Rule and Final Security Rule codified in 45 C.F.R. § 160 and 164, DoD 6025.18-R, "DoD Health Information Privacy Regulation" and DoD 8580.02-R, "DoD Health Information Security Regulation." Information in this system may only be used and/or disclosed in strict conformance with these authorities. The US Army Medical Command is required to, and will apply, appropriate sanctions against individuals who fail to comply with its privacy policies and procedures.

DoD Privacy Regulations

DoD Privacy Regulations and Guidance can be located at the Executive Services Directorate, Directives Division Website